First, if you have not already, please register the children's bike. Then, click HERE to fill out the online warranty claim form. 

To expedite the claim process with our warranty team, please give as much detail as you can in the description of the issue. Also, if a photo illustrates what is happening with the bike, please attach one near the bottom of the claim form where it says:

Also, please provide an order number in your description of the issue. If you cannot find or do not have an order number, please attach the invoice for your order as well.

We will review all of the information you send with our qualified bike techs, and one of our amazing team members will be in touch with you within 24 hours with a solution for you.