Warranty Resources

How to register your bike
There are many reasons to register your bike on the Vilano Bikes website. Registering your bike activates the warranty. It also keeps a record of your bike&...
Wed, 2 Mar, 2016 at 1:06 PM
How to Submit a Warranty Claim for a Vilano Bike or SUP board
First, if you have not already, please register the bike or SUP board. Then, click HERE to fill out the online warranty claim form. To expedite the process...
Wed, 22 Aug, 2018 at 2:49 PM
Contact us - Vilano
Do you need to contact us directly? Do you need replacements parts? We are open 9 am to 5 pm EST Monday through Friday. Please reach out to us at (855) 438-...
Mon, 22 Oct, 2018 at 4:26 PM
Product Part Request for Vilano Bikes, Vilano SUP Boards
Have a product out of warranty and need a part? Fill out the simple form found in the link below to request the part. We'll do everything we can to get...
Fri, 15 May, 2020 at 2:01 PM