Here is warranty information for the Vilano and PathfinderSUP Boards.
The one year warranty covers defects in the board itself. It does not cover misuse and/or abuse. Examples of issues that the warranty does not cover include leaving an inflated board in the sun (and not in the water) and having the board explode, or running the board up on to a lava flow or onto an oyster bed and puncturing it.
It does not cover the paddle nor the fin.
How to register and submit a claim:
To expedite the process with our warranty team, please give as much detail as you can in the description of the issue. Also, if a photo illustrates what is happening with the SUP board, please attach one near the bottom of the claim form where it says:
Also, if possible, please provide an order number in your description of the issue. If you cannot find or do not have an order number, please attach the invoice for your order as well.
We will review all of the information you send with our techs, and one of our amazing team members will be in touch with you within 24 hours with any questions we may have and potential solutions for you. We want you to be happy, and will work hard to be sure you have a perfectly working SUP board that you enjoy using!