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New support ticket
Check ticket status
Bikes - Pre-purchase
What Kind of Bike Should I Buy?
Tips for selecting a frame size / bike size
How does a Vilano bike arrive? Does it need assembly?
Bikes - Post-purchase
Where do I get touch-up paint? How to fix a scratch VIDEO
Where is my bike's serial number?
My Bike was Stolen! What Do I Do?
Why a Factory Direct Bike Needs a Tune Up VIDEO
Electric bike speeds
How to register your bike
How to Submit a Warranty Claim for a Vilano Bike or SUP board
Vilano Warranty Resources
How to Find Vilano Bikes on Social Media